Quality Policy

HG Group S.r.l., aware of its role in the market and the trust placed in it by clients, adopts a Quality Management System in accordance with UNI EN ISO 9001:2015, with the aim of ensuring products and services of high quality in a context of efficiency, reliability, and continuous improvement.

Objectives of the Quality Policy
Management of HG Group S.r.l. defines the following strategic and operational objectives:

• Customer Satisfaction: Understand, meet, and anticipate customer needs and expectations, placing them at the centre of all business processes. 
• Compliance and Regulatory Adherence: Ensure full compliance with applicable laws, regulations, and other requirements relevant to our activities. 
• Efficiency and Continuous Improvement: Optimize business processes, reduce inefficiencies, promote innovation, error prevention, and effective management of non-conformities. 
• Staff Engagement and Competence: Value human resources through training, awareness campaigns, and active participation, enabling each individual to operate with awareness, responsibility, and a spirit of collaboration. 
• Responsible Information Management: Guarantee a security-oriented approach with confidentiality of information, especially regarding clients. 
• Environmental Awareness and Climate Change: Integrate environmental impact considerations into business planning and decision-making, promoting sustainable behaviours, energy efficiency, and waste reduction.

Management Commitments
The management of HG Group S.r.l. commits to:

• Maintain an active role in defining, promoting, and applying the Quality Management System. 
• Establish, periodically review, and update measurable quality objectives, ensuring the necessary resources are available to achieve them. 
• Disseminate this Policy at all levels of the organisation and make it available to relevant interested parties. 
• Promote a collaborative, safe working environment focused on the continuous improvement of business performance.

Organisational Commitment
Every employee, within their own skills and responsibilities, actively contributes to achieving the established objectives, recognising quality as a fundamental value for the sustainable growth and success of HG Group S.r.l.